ORDERING INFORMATION + SHIPPING AND RETURNS

USA

InHealth Technologies products may be ordered directly from Freudenberg Medical, LLC, d/b/a "InHealth Technologies."

Telephone
Toll-Free 800.477.5969 or +1.805.684.9337

Fax
Toll-Free 888.371.1530 or +1.805.684.8594

Order eMail
order@inhealth.com

Prescription eMail
ihtrx@inhealth.com

Online Orders
www.inhealth.com

Mail
InHealth Technologies
1110 Mark Avenue
Carpinteria, CA 93013-2918 USA

International

InHealth Technologies products are available through authorized distributors worldwide. For international distributor information, please contact our customer service department.

Payment

Check, Money Order, VISA, MasterCard, Discover and American Express are accepted. Medical flex spending cards are not accepted.

Prescription Devices

Products with Rx next to their name are prescription items. Please note that a prescription from a physician must be on file with InHealth Technologies for these products (individual Rx items must be specifically listed on the prescription). Caution: USA Federal law restricts these devices to sale by or on the order of a physician.

HIPAA Readiness Statement

InHealth Technologies values your trust and the relationships we share - so we take great care to inform you of our efforts to comply to all applicable HIPAA regulations covering "Privacy Standards." As a business charged with the responsibility of receiving, processing, distributing and storing "private health information" (PHI), our business procedures and computer systems have been modified to incorporate compliance requirements. In some cases, InHealth Technologies may disclose health information only for the purposes of facilitating payment of patient invoices for our clients. Prior to disclosing such information, InHealth Technologies must first receive a signed HIPAA Consent Agreement from the patient. These agreements will assure all parties that individual healthcare information privacy rights are maintained to safeguard patient information.

Medicare

A Medicare enrollment form is available upon request. Please contact our customer service department for a copy of the form. If a patient is a Medicare beneficiary, we will need a completed Medicare enrollment form and a copy of the beneficiary's Medicare insurance card. This form need only be submitted one time, unless information such as address or eligibility status has changed. Once current information is on file, Medicare claims will be submitted on a routine monthly basis for Medicare primary customers. All orders must be prepaid - we do not accept Medicare assignment. Medicare reimbursement will come directly to the patient.

Insurance Reimbursement

A copy of your purchase receipt will be mailed to you after each shipment/purchase. These receipts may be included in the claim to a private insurance carrier.

Consumer Affairs

If you have any questions or dissatisfaction with a product, please contact our customer service department via Telephone, Fax, Mail, or E-mail: productcomplaints@inhealth.com

Can I return new and unopened products?

All returned merchandise must have a Return Merchandise Authorization number (RMA), and must be unopened and undamaged. RMA numbers are obtained from InHealth Technologies Customer Service. Returns without an RMA will not be accepted. Products must be returned in unopened packages, with manufacturer's tamper evident seals intact to be accepted for replacement or credit.

Any item being submitted to Medicare for reimbursement must have a physician submitted written order on file with InHealth Technologies. The doctor completeing the written order must be enrolled in the Medicare Provider Enrollment Chain Ownership System, PECOS, www.pecos.cms.hhs.gov in order for a claim to be reviewed by Medicare.

PRODUCTS WILL NOT BE ACCEPTED FOR REPLACEMENT OR CREDIT IF THEY HAVE BEEN IN POSSESSION OF THE CUSTOMER FOR MORE THAN 14 DAYS. SPECIAL ORDER PRODUCTS ARE NONRETURNABLE. THERE IS A 20% RESTOCKING FEE ON ALL RETURNED MERCHANDISE.